Accounts Receivable Supervisor
Position Overview
We are seeking an experienced Accounts Receivable Lead/Supervisor/Manager to join our growing team and lead our collections and cash management efforts. This role will directly supervise one AR specialist while taking hands-on responsibility for managing our elevated late invoice portfolio. As a mature ERP VAR with over 30 years of experience now in an aggressive growth phase, we need a seasoned professional who can balance relationship preservation with effective collections management.
Key Responsibilities
Collections Management (50% initially)
– Personally manage complex and high-value delinquent accounts (90+ days, strategic customers, disputed invoices)
– Develop and implement collections strategies for accounts with elevated risk or relationship sensitivity
– Conduct collection calls and negotiations with senior-level customer contacts
– Collaborate with Strategic Account Managers and sales team on relationship-critical accounts
– Handle escalated customer disputes and coordinate resolution with other internal teams, as appropriate
– Make recommendations for service suspension, legal action, or write-offs
– Maintain detailed documentation of all collection activities and customer communications
Team Leadership & Development (30% initially)
– Directly supervise and mentor one AR specialist focused on payment processing
– Provide training on collections best practices, customer communication, and ERP system usage
– Set performance goals and conduct regular performance reviews
– Cross-train team member on complex collections procedures for coverage
– Foster professional development and career growth opportunities
Process Improvement & Systems Management (20% initially)
– Analyze aging reports and identify trends in payment delays
– Develop and refine collections procedures and escalation protocols
– Collaborate with IT and operations teams to optimize ERP system functionality for AR processes
– Create and maintain collections templates, scripts, and documentation
– Establish metrics and KPIs to measure collections effectiveness and team performance
– Generate regular reporting for senior management on AR status and trends
Required Qualifications
Experience & Skills
– 5+ years of accounts receivable experience with at least 3 years in collections
– 3+ years of supervisory or team lead experience
– Experience working with ERP systems (Microsoft Dynamics, SAP, NetSuite, Acumatica, or
similar)
– Proven track record of reducing DSO and improving collection rates
– Strong negotiation and communication skills
– Experience with B2B collections in professional services environment preferred
Technical Requirements
– Advanced Excel skills for data analysis and reporting
– Experience with aging reports, cash flow analysis, and AR metrics
– Proficiency in CRM systems and collections software
– Understanding of credit management and risk assessment
Professional Skills
– Excellent written and verbal communication
– Strong analytical and problem-solving abilities
– Ability to balance firmness with relationship preservation
– Detail-oriented with strong organizational skills
– Capability to work in fast-paced, growth-oriented environment
Preferred Qualifications
– Experience in ERP/software industry or professional services
– Knowledge of technology sector payment patterns and challenges
– Certification in credit and collections (CCE, CBA, or similar)
– Experience with payment processing systems and merchant services
– Background working with high-growth or scaling organizations
Performance Expectations
– Reduce overall DSO by 25-30% within first 12 months (target: 56-60 days)
– Achieve collection rate of 95% on current receivables
– Maintain customer satisfaction scores while improving collection metrics
– Successfully mentor AR specialist to handle routine collections independently
– Implement at least 2 process improvements annually to increase efficiency
Reporting Structure
– Reports to: Accounting Manager
– Direct Reports: 1 AR Specialist
– Cross-functional collaboration with: Sales, Client Management, Services, Operations
Compensation & Benefits
– Competitive salary commensurate with experience
– Performance-based bonus tied to DSO reduction and collection goals
– Comprehensive health, dental, and vision insurance
– 401(k) with company matching
– Professional development opportunities
This position offers an excellent opportunity to make an immediate impact in a growing
organization while building and leading a critical function. The successful candidate will
play a key role in supporting our continued growth by ensuring healthy cash flow and strong
customer relationships.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.
REQUESTING AN ACCOMODATION
Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.
PAY TRANSPARENCY POLICY STATEMENT
Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington
CA: $83,800/year