The recent article from Staffing Industry Analysts (SIA) highlighted key challenges and declining satisfaction with VMS and MSP solutions, including Vendor Management Systems (VMS) and Managed Service Providers (MSP). At Suna Workforce Management, or SWM, we recognize these issues and are committed to addressing them through innovative solutions and exceptional service.
Our implementation process ensures minimal disruption to our clients’ operations. We consistently deliver on time and provide responsive support. Here’s what one of our clients had to say:
“Overall, my experience with the implementation of the [SWM] program into SK LSI was terrific. The framework for how the [Suna] and SK team were to work together and implement was very clear from the very beginning. The timeframe to do this was also quite good as there wasn’t extreme expediency but it was enough time to get the implementation work done, communicate properly to the business and our existing workers and vendors and make everyone comfortable and confident with what we were doing. The [Suna] team is very customer focused, so they helped me every step of the way both with the data they needed as well as templates for internal comms to my organization. Overall, excellent experience!”
Our dedication to client satisfaction is reflected in our recent Net Promoter Score (NPS) of 57%, highlighting our commitment to providing outstanding service. On a scale from -100% to +100%, our industry averages a -29% (source: Staffing Industry Analysts) and our firm belief in the power of customer service clearly separates us from our competitors.
Effective Talent Pool management can reduce time-to-fill positions by up to 30% (Source: HR Dive). At SWM, our VMS (cleverly named SWM VMS) is continuously enhancing our approach to Talent Pool functionalities, ensuring that our clients have access to a qualified and ready-to-engage workforce whenever needed. This proactive approach helps us stay ahead of the curve in addressing client needs and expectations.
Our rollout of Statement of Work (SOW) capabilities is well underway within our software, SWM VMS. SOW management is essential for clear, comprehensive project definitions and deliverable tracking. The software enhancements will complement our services delivery in this area. For example, we are currently assisting one of our MSP clients with a full review of active service providers to help uncover projects that could have been sourced differently, with a target goal of delivering a greater than 20% savings through our recommendations.
Additionally, our ability to provide direct sourcing solutions ensures that our clients receive the best candidates for their specific needs. As part of our comprehensive service suite, these capabilities reflect our commitment to covering all aspects of contingent workforce management. This capability is currently available in our software, SWM VMS, helping our clients leverage existing talent pools to fill requisitions more quickly at a lower price point. In one use case, we are designing a workflow to capture sourced candidates for a high-volume industrial client. These candidates, who were direct applicants to the clients ATS, will have first visibility to new temporary and temp to hire requisitions, both leveraging existing candidates and giving the candidates a foot in the door for a longer-term role.
The SIA study revealed that 57% of organizations have reported decreased satisfaction with VMS and MSP solutions over the past three years (Source: Staffing Industry Analysts). This statistic underscores the importance of our continuous improvement efforts. By leveraging effective Talent Pool management and advanced resume ranking tools, we are addressing these industry-wide challenges head-on and providing our clients with superior service.
At SWM, we are dedicated to addressing the evolving needs of our clients by continuously enhancing our VMS and MSP solutions. If you are looking for a reliable solution to manage your contingent workforce effectively, look no further than SWM. Our innovative approach and commitment to excellence make us the ideal partner for businesses seeking to optimize their workforce management.
Visit https://suna.com/suna-workforce-management to learn more about how SWM can help you achieve your staffing goals and stay ahead of industry trends. Contact us today to learn how our MSP offerings can lead to better talent outcomes or to schedule a demo and experience our VMS platform firsthand.
