Managed Service Provider (MSP)
Selecting the right Managed Service Provider (MSP) program can be challenging and hard to pick the perfect one that fits your business. It is important to be choose carefully and know not all programs will fit your model.
Below are key indicators when selecting the right Managed Service Provider (MSP) program for your business:
The Team and Experience: It would be good to dig digger into the team and see how much support you will get with them. Do they provide a Point of Contact? Will it be easy to escalate issues? As a company you will want a seamless process and won’t want the headache of having to contact 10 different people to resolve an issue or answer a simple question.
Not only will you want the team to have good communication but how much experience do they have? Have they worked in programs similar to yours? Use some time to interview the programs. Ask about their experience and see if they match up with your needs.
Business Fit: There are defiantly different styles to an MSP program, especially that each program specializes in various industry and size. Also there are some that can support just about any business program.
However, sometimes the biggest fear is that companies can take on too much and can get overwhelmed and let things slip. This is a big issue that many businesses are seeing. It causes them to dilute their offerings and ultimately can be costly for the client.
It will be key for a company to listen to their solutions for their business. See if what they are proposing will be successful for you. References will be a big help in determining which company to work with. This will help you discover what other companies’ experience are like with them and will eliminate any fear from working with certain programs.
Cost Savings: Understanding the cost savings that each program can give you will be important to keep in mind. Many programs will develop a customized fit to their business. Working with an MSP program can drastically lower your overhead cost and increase your internal resources.
Cost savings will be the biggest selling point for any programs, and it will be important for you to understand where and what will be the results do for you. Don’t forget that many look at just the hard costs that MSP programs give you but you shouldn’t neglect the soft costs such as process improvement, performance, etc.
A Partner: At the end of the day, you want to work with a program that will be a long-term partner. It will be essential to the success of the program that you both have a mutual understanding of one another and have the equal goal of success. Their role will be to help you focus on your business needs and optimize your talent and processes. You want to find a partner that will grow with your business, evolve with industry trends, bring new solutions and has the best interest of their client.
For more information, contact us today!